Complete your system, piece by piece.
Expand the base Collect! debt-collection platform with modules built and maintained by Comtech, plus partner add-ons for payments, texting and data. All modules are included in Collect! cloud subscriptions and activated by our support team.
Add capability to Collect! with modules built and maintained by Comtech. All modules are included in Collect! cloud subscriptions but require activation by our support team.
Analytic Dashboard Module
Real-time graphical activity overview, account inquiry, reports, database logs and a compliance tool.
- Operator view for live activity monitoring
- Client view for report access and downloads
Auto Dialer Module (Click to Dial)
Dials numbers automatically as operators move to a new account in their work queue, or by double-clicking a phone number. Uses TAPI.
Client Portal
Lets your clients and operators access their data in Collect! remotely via a web browser.
- View and edit their own details
- Print reports & upload placement/payment files
- Run actions on debtors, create debtors
- Report direct payments
Consumer Portal
Branded portal linked to your Collect! database — consumers view balances, set up payment plans and accept settlements online.
- Payment plan & settlement parameters at global and client levels
- 6 balance buckets for variable plans & settlement
- View single/multiple balances and past payments
- Links to your 3rd-party payment processor's screen
Credit Bureau Reporting Module
Create a file in the prescribed Metro 2 format for uploading to the credit bureaus. Supports Experian, Equifax and TransUnion. Users establish their own 'data furnisher' accounts.
Data Import Module
Quickly and accurately load or update large numbers of accounts into Collect! from other systems or branch offices.
- Basic version included with Collect!
- Unrestricted version: create & save custom import maps
- Supports CSV, Fixed Length ASCII or text-based formats
Letter Service Module
Outsource your letter production and mailing to an external letter service. Offers Ontario and non-Ontario format output.
Payment Processing Module
Full-featured electronic payment solution supporting card (credit/debit, where supported) and bank draft (ACH/PAD/PayTo) payments.
Fees & capabilities ▾
Gateway / instrument fees: No Fees · Gateway-Managed Fees · Collect!-Managed Fees (fixed dollar, fixed percentage, dynamic rules by state).
- EFT notices · multiple gateways for same currency · easy gateway switching
- Global & client-specific payment-plan rules for the portal
- Up to 6 balance ranges · min dollar/percentage · settlement rules
- Disable card or ACH for specified balance ranges
Vaulting (EverVault encryption):
| Region | Rate per decryption |
|---|---|
| United States | $0.0075 USD |
| Canada | $0.01 CAD |
| Australia | $0.01 USD |
| United Kingdom | $0.005 USD |
Predictive Dialer Link Module
Automatically dials numbers and routes calls to available collectors when a live connection is detected. Logs unsuccessful results and adjusts to maximize operator call time.
- Requires a separate dialer account
Report Generator Module
Web-based report generator accessible through Collect!'s Web Host Module. Select, filter, group and order data on the fly in table or graph formats, including email. Reports can be saved for reuse.
Task Scheduler Module
Schedule regular tasks to run automatically at convenient times, often after-hours.
- Batch processes & recalculations
- Letter service runs & imports
- Credit Bureau Reporting
- Credit card and ACH reconciliations
TCN Dialer Module
Lets Collect! and TCN automatically deliver call campaigns to your designated numbers when you want them delivered, with results logged automatically. Combine with batch processing for fully automated campaigns.
- Requires a separate TCN account
Texting
Send and receive texts to consumers via a short code or long code. Messages are sent via pre-built templates or free-form.
Optional programs that integrate Collect! with specialist partners for payment processing, texting and data services. Each add-on requires a separate underwriting or signup process.
Payment Processing (US)
US companies can process cards and ACH directly through Collect! using the full range of Collect!'s payment-processing functionality.
- Completely integrated with Collect!
- Open to US businesses collecting USD in the USA
- Competitive cost-plus pricing
- Collect! provides first-line support; uses Payscout's Paywire gateway
- Underwriting through Payscout required — acceptance not guaranteed
- Chargebacks pass-through with no markup
- Monthly merchant statements + portal access via Payscout
Payment Processing (CA)
Canadian companies can process cards and PAD directly through Collect! using the full range of Collect!'s payment-processing functionality.
- Completely integrated with Collect!
- Open to Canadian businesses collecting CAD in Canada
- Competitive cost-plus pricing
- Collect! provides first-line support; uses WorldPay/Payroc gateway
- Underwriting through Payroc required — acceptance not guaranteed
- Funds settled daily; chargebacks pass-through with no markup
- Daily reconciliation + monthly statements emailed; Payroc portal
Texting: Long or Short Code (US & CA)
Reliable delivery, cost savings and the use of your own long- or short-code registration.
- Long codes for smaller volumes (up to 350,000 texts/month)
- Short codes advisable for large volumes (over 50,000 texts/month)
- One-way or two-way texting; carrier-approved template sets
- English-only or English-and-Spanish template option
- Nightly check for deactivated or ported numbers
- Consumption measured in units; transcripts stored in Collect!
| Item | Long Code | Short Code |
|---|---|---|
| Collect! one-time setup fee (per brand name) | TBA | TBA |
| Collect! monthly maintenance fee | TBA | TBA |
| Maximum unit cost | TBA | TBA |
| Solutions by Text one-time provisioning fee | TBA | TBA |
| Solutions by Text annual number rental fee | TBA | TBA |
Skip and Score (US)
An automated source of high-quality skip and score data for US users to improve collection outcomes.
- Skip includes 3 best phone numbers, 3 best addresses, deceased and bankrupt
- Score includes a 3-digit propensity-to-pay score and a 4-level medal score
- Can skip, score, or skip and score
- Works with Collect! automations
Explore more
Not sure which modules you need?
Talk to our team and we’ll help you put together the right configuration for your workflow.
